Returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package in The Netherlands, for the exact rates consult the website of your carrier.

If the product is damaged or the packaging is damaged more than necessary to try the product, we can charge you for this reduction in value of the product. So treat the product with care and make sure that it is well packaged when returning it.

If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to Veldshop.nl. To exercise this right you can contact us via [email protected] or send the completed Model Form right of withdrawal . We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Return policy for business customers

The above rights lapse if it concerns a business order (B2B). All business orders are final. We can think along with you about possible exchanges of products. You can always contact us by telephone or email.